wholesale

 

Please read our wholesale terms and conditions before fill out the wholesale form below.

WHOLESALE TERMS & CONDITIONS

 

Wholesale Prices

Wholesale prices are available to customers that will be reselling our products to the consumer through an established retail store or web site. All prices are listed in US dollars, please provide a copy of your resale license, or State tax ID to verify eligibility. Please contact us via our wholesale form above for current prices and suggested retail prices.

 

Product Samples

We do not ordinarily supply product samples free of charge. However, many of our products are available for purchase in sample design in single quantities. Sample orders are exempt from our minimum order requirement. Custom items: send us your design or photos via email, we charge 100% up front before we start work on the custom orders. Please allow at least 7-10 business days from the time of your sample order for completion of items.


Minimum Order

The minimum order is $500.00 plus shipping the only exception is for first time sample purchase.


Placing Orders

Submit your wholesale request via our wholesale form above. We can provide an order form to you via email. Follow the prompts and submit your information.

 

Lead Time

Typically we ship orders within 5-7 business days and sometimes the same day. During a busy holiday season it may take up to 10 business days but this is unusual. For new custom design items, please allow at least 7-10 business days from the time of your wholesale order for completion of items. Larger orders may require more time; please contact us for information about availability. If you have a rush order please let us know and we will exert extra effort to try to get your order out sooner.
 

Out of Stock

We try to have everything in stock. However, there may be unavoidable outages. When an out of stock situation occurs we do not back-order out-of-stock items. We will either hold your order if we expect to have back in stock within a few days, or we will send your order without the items, with the expectation that you will order the out-of-stock items on your next order. We will note on your packing slip any items that you ordered that were out of stock.

 

Service

We will provide you with the necessary information you will need and will provide professional guidance on the best product mix for various display sizes and configurations.

 

Payment

We accept credit cards including MasterCard, Visa, Discover, and American Express via PayPal.


Shipping

All orders are shipped via USPS so please provide a physical ship-to address. Post office box addresses will be delivered via US postal Priority Mail service but the customer will take responsibility for lost or damaged product shipped this way.
 

Shipping costs are determined at the time of shipping and these costs are passed on to the customer. All products will shipped pre-packed with ABA2Life logo, unless otherwise specified. Optional packaging : gift boxes an additional fee of $1 per item applies, pricing does not include decoration costs. You will receive a packing list with your order. An invoice with shipping charges will arrive via postal mail a short time after the order.

Shipping Errors/Damaged Goods

You must notify our office of any shipping errors or goods damaged in transit within 48 hours of receipt of shipment. We will then either issue you a credit or send replacement product at no charge. ABA2Life accepts no liability for any loss resulting from the customer’s failure to comply with our carrier’s delivery. We will not send replacements or issue credits for damaged items that we have not seen.


Returns
We are doing our best to provide all measurements, please note: stone shape, color, and size may vary due to natural gemstone variations. Our handcrafted products, there may be minor variations from item to item. The size and design of each piece will be substantially the same as pictured on our website. This is why we emphasize an awareness of sizing and condition prior to purchasing, if unsure please contact us before order.

Custom items policy: If your item contains an error made by us, you will receive a corrected duplicate item. Unfortunately, we does not accept returns or exchanges on any custom ordered items. If you are exchanging or returning any item, shipping will not be refunded.

We will exchange your items or refund your money (minus shipping costs) up to 48 hours after you have received your order. Items must be returned within 5 days. To be eligible for a return/refund, your item must be unused and in the same condition that you received it. You will be responsible for returning items in their original condition as well as return shipping costs (damaged in transit then it's your responsibility). For return/refund request, $6.99 administrative fee will be deducted from the purchased price of each item. Please note that postage charges will be applied for any exchanges, these will be charged at the standard rate. You should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for missing packages or damaged items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, We will be issuing you a refund as soon as we have completed the necessary paperwork for your account. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Exclusivity

We do not offer exclusivity of the ABA2Life products in any one geographical area. However, we strive to coordinate a non-competitive environment among our customers by selling to customers that are a reasonable distant from each other, or offer them a different product mix. We do not exercise control over retail prices except to the extent that we only offer deeper discounts to high volume customers that follow our suggested retail prices.

Private Labeling

We do not offer private label products at this time but may be able to provide some products without packaging if quantities justify and sufficient lead-time is allowed.

 

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